Careers

Explore your capabilities with us. Our career opportunities are not only limited to Allied Health Professionals – we welcome you and encourage you to apply, no matter your work experience and background.

URGENT HIRING

Virtual Medical Assistant

You will work closely with your client doctor, their patients…

Virtual Medical Assistant (USRN)

As a Virtual Medical Assistant (USRN with California License), you will act as… 

Graphic Designer

As the Marketing Associate, you will be responsible…

Virtual Medical Assistant

Services Department

Locations: ILO | BCD | RXS | CEB

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (USRN)

Services Department

Locations: ILO | BCD | RXS | CEB

Virtual Medical Assistant (USRN with California License)

As a Virtual Medical Assistant (USRN with California License), you will act as an RN Case Manager for Home Health that Utilizes the nursing process to provide for optimum quality and continuity of nursing care. Demonstrates the core nursing competencies established by the agency to ensure effective and efficient care on an ongoing basis. Functions as a RN Case Manager for field employees and a group of assigned patients/families.

As a Case Management Nurse, your task is to ensure proper utilization of services and resources. Provide assistance within, between and outside of facilities. The following are your duties:

  • Assess patients and consult with attending physicians.
  • Coordinate care between providers.
  • Inform and support each patient throughout the course of their treatment.
  • Writes the Chronic Care Management note and documents the time spent on patients in the EMR.
  • Stay on top of any changes in a patient’s condition.
  • Answer patient phone calls during office hours.
  • Review patient medications, labs, referral notes, and x-ray reports.
  • Review patient charts for completeness of health maintenance items.
  • Order supplies for the patient if needed.
  • Place blood work orders for patients at doctors request.
  • Periodically does telephone medication.
  • Follow-ups after emergency room visits and hospital discharges (TCM).
  • Handles patient education when needed.
  • Make sure the doctor signs all needed paperwork and returns to agencies.
  • Carefully document time spent for each of the above

Qualifications

  • US Registered Nurse (CA).
  • Clinical experience with knowledge in Chronic conditions such as diabetes, cancer, arthritis etc.
  • Proficient with service delivery and case management fundamentals
  • Can work remotely and in a hybrid set-up (Must have stable internet connection).
  • Amenable to work in a graveyard shift.

Account Manager

Services Department

Locations: ILO | BCD | RXS | CEB

Account Manager

Job Description:

Strategic

  • Participate in long-term operations planning, which may include change and project management.
  • Anticipate and track risks and vulnerabilities of the operations department 
  • Oversee operational systems, processes, and dynamics while ensuring improvement or revisions.
  • Resolve high-end client issues and remove barriers between stakeholders; escalate to executives if necessary.
  • Ensure sufficient workforce within the operations for business continuity

Operational 

  • Manage day-to-day business of the operations department 
  • Prepare and/or oversee daily, weekly, monthly, quarterly, and yearly reports for operations 
  • Evaluate department’s performance and submit a report to the executives and/or concerned departments
  • Ensure teams’ performance are met and provide adequate training for upskills 
  • Work closely with other department heads to ensure all operational, administrative, and compliance functions within the organization are properly executed
  • Work on process documentation, especially on new lines of business
  • Oversee the relationships among our accounts
  • Monitor the quality of our service delivery with our accounts. 
  • Prioritize and deliver a premium customer service experience (e.g. identifying high-level requirements for resources, equipment and skills)
  • Work with our clients to identify their business needs and develop plans to address them with services that we can offer.
  • Ensure both the company and clients adhere to contract terms 
  • Collaborate with other department on special projects and/or operational tasks
  • Work closely with other department heads to ensure all operational, administrative, and compliance functions within the organization are properly executed 
  • Collaborate with the training team for client-based feedback on staff upskilling training

Research Analyst

Marketing Department

Locations: ILO | BCD | RXS | CEB

Research Analyst

As the Research Analyst, you lead our research projects to support the improvement and development of our programs & services. You proactively find ways on how we can do better as a business by conducting, conceptualizing, and synthesizing market research.

You coordinate the efforts of your research team and ensure all our projects move forward according to their timelines. You collaborate with key stakeholders across the business for research development and drive cross-departmental projects for our service improvement.

Responsibilities
Lead research development projects to improve or develop our services and programs

  • Conduct and synthesize market research from online or internal sources
  • Communicate and collaborate with key stakeholders for research development
  • Lead the efforts of the Research Team and quality check all research output
  • Oversee project timelines and deliverables

Who We Are Looking For?

We are looking for someone with excellent English skills who can collaborate with key stakeholders across the business and lead research development projects. You need to be a natural leader to direct the efforts of the research team, while being detail-oriented to validate the quality of research output.

You need to be independent and proactive to move projects forward with the goal of improving our existing services and developing new services that we offer our clients.

    Marketing Associate (Graphic Designer)

    Marketing Department (Branding)

    Locations: CEB

    Marketing Associate (Graphic Designer)

    As the Marketing Associate, you will be responsible for handling internal marketing communications and help out in producing marketing materials for sourcing. Must be able to curate and write captions as a support to the lead writer. 

    Responsibilities: 

    • Will be in-charge of all internal creative demands including but not limited to posters for engagement activities, presentations, and tech support for online events.
    • Will be responsible for internal branding QA; making sure all departments are following the brand guidelines and restrictions
    • Must be able to handle multiple projects and schedules simultaneously.
    • Know current trends across media and the industry.

    Qualifications: 

    • Has a good eye for design and strong technical skills in design softwares like Adobe Photoshop and Adobe Illustrator
    • Excellent verbal and written skills 
    • Excellent research skills and marketing knowledge
    • Assist in procuring marketing assets (photos,retouching images)
    • Able to brainstorm and work well with teams but can work with little supervision
    • Has a strong grasp of branding and marketing concepts

      Multimedia Specialist

      Marketing Department

      Locations: ILO | RXS | BCD| CEB

      Multimedia Specialist

      As the Multimedia Specialist, you edit, assemble, and/or develop various multimedia content into a suitable and finished product ready for publication. You collaborate with the Marketing Team to understand the desired output and produce creative multimedia output aligned to marketing goals.

      You create graphics and animations or edit photo/video footage. You maintain the database for all of our digital multimedia assets, while proactively creating more assets in anticipation of future requirements.

      Responsibilities:

      • Collaborate with the Marketing Team to understand needs and desired output
      • Edit audio/video footage and photo output according to requirements
      • Create graphics and animations for use in any marketing asset
      • Develop visual concepts and themes for marketing campaigns

      Qualities:

      • Excellent communication skills and highly collaborative
      • Proactive and independent – can deliver with minimal supervision
      • Good attention to detail and highly organized
      • Creative and able to communicate ideas

        Executive Assistant

        Marketing Department

        Locations: ILO | BCD | RXS | CEB

        Executive Assistant

        As the Executive Assistant to Xilium’s Founder and Managing Partner, you are his go-to person for administrative support. You manage his daily calendar, which includes scheduling appointments and sending reminders as needed. You are also responsible for coordinating and interacting with the department heads across our sites to follow up on projects and updates. This is a dynamic position that requires critical thinking and proactiveness at all times while maintaining a high level of professionalism.

        Responsibilities:

        • Support the Managing Partner (MP) in organizing and executing project initiatives and larger picture items
        • Initiate communication in providing information, research and analysis to the MP 
        • Contribute ideas and feedback in relation to all operating processes – to improve the effectiveness of work undertaken for the overall business
        • Coordinate with other departments on assigned matters on behalf of the MP
        • Execute day-to-day activities, administrative tasks, and special projects for the MP where needed

        Qualities:

        • Excellent English (written and spoken)
        • Being extroverted and energetic is a plus
        • Able to learn quickly
        • Highly proactive and collaborative
        • Must be adept at technology and virtual collaboration
        • Detail-oriented and well-organized 
        • Strong analytical and critical thinking

        Qualifications

        • Graduate of any 4-year course
        • Experience in managing calendars and appointments
        • Experience in using Google applications (Google Drive, Docs, Sheets)

          Compensation & Benefits Analyst

          HR Department

          Locations: CEB

          Compensation & Benefits Analyst

          The Compensation & Benefits Analyst is one of the more specialist functions in the HR Team. You analyze the job descriptions of our key roles and develop a consistent compensation & benefits package in line with market standards. 

          You are the key researcher and primary point of contact for all things remuneration; conducting analyses and comparing our current packages with other companies in the same industry.  You collaborate with department heads and inform them on what to pay each position, how often to give raises, and what our competitors are offering.

          • Conduct research and help develop competitive C&B packages
          • Prepares data, report and recommendations for compensation and benefits 
          • Cooperates with Management on salary benchmarking  and providing support on data-driven decision making
          • Calculates the variable pay for employees in collaboration with the finance manager (bonuses, incentives, stock option plans, etc)
          • Provides suggestions on compensation changes using defined rules (salary changes, variable pay changes, incentive plan change/allocations)
          • Analyses the compensation data against the compensation policies and reports
          • Provide innovative C&B programs to help Recruitment attract the best talent and help HR retain the best talent

          Minimum Qualifications:

          • Bachelor’s Degree in HR, Business Management, or equivalent
          • At least 2-3 years experience in Compensation & Benefits
          • Proficient in Google Sheets and/or MS Excel

            Skills Assessment Specialist

            HR Department – LRC

            Locations: ILO | RXS | BCD | CEB

            Skills Assessment Specialist

            As the Skills Assessment Specialist, you are the primary consultant in developing research-based assessments to identify our staff’s proficiencies in their soft skills. You conduct research and develop accurate assessment modules to understand the staff’s learning needs. Through data analysis, you provide recommendations to management on how we can upskill staff in these areas.

            • Lead efforts in identifying, measuring, and upskilling staff’s soft skills
            • Conduct thorough research and identify soft skills for measurement
            • Develop and implement assessments for staff’s soft skills
            • Analyze skills-assessment data and provide interpretations of the results
            • Recommend steps on how staff can develop their soft skills

            Qualifications: 

            • Bachelor’s degree, ideally in psychology
            • At least 2-3 years relevant experience in developing and/or measuring skill sets
            • Proven experience in developing soft-skills assessments
            • Familiar with studies on organization development, leadership, influence, attitudes, and leadership.

              Instructional Designer

              HR Department – LRC

              Locations: CEB

              Instructional Designer

              As the Instructional Designer, you develop elearning content and virtual training programs to address learning needs across the organization. You collaborate with department heads and clients to identify the learning needs of different business units and develop e-learning solutions according to their requirements. You monitor the effectiveness and relevance of our e-learning output and update them where necessary.

              Responsibilities: 

              • Collaborate with different department leaders and/or content managers to determine course development needs for new and current training programs
              • Develop impactful e-learning content and virtual training programs that address business requirements
              • Research on assigned topics through subject matter experts and other resources as required
              • Constantly maintain and update all course content to ensure its relevance

              Qualifications: 

              • Proactive and collaborative 
              • Detail-oriented
              • Project management skills a plus 
              • At least 4 years of relevant experience in instructional design and e-learning course development
              • Experience in e-learning authoring tools like Articulate 360 Suite or Adobe Captivate
              • Experience with ADDIE or other instructional design methodologies
              • Experience in Learning Management Systems (TalentLMS or similar)
              • Demonstrated experience in digital design and Curriculum Building

                Inside Sales Manager

                Sales Department

                Locations: CEB

                Inside Sales Manager

                As the Inside Sales Manager, you manage the entire sales cycle for multiple leads simultaneously, from first contact to after-sales. You lead sales projects in collaboration with Marketing to understand the market trends and generate high-quality leads. There is no hard-selling or cold calling – the product and the company services do most of the selling. 

                Your role is not relegated to the silo of sales. Relationships are the important x-factor so we will expect that you leverage that to help guide a new client through the startup process. This will help create and maintain long-term relationships with a client, which we consider the key to the success of the company in a positive manner.

                Responsibilities: 

                • Lead and manage all people and resources for sales projects
                • Manage organizational sales collaborating with stakeholders and developing sales target
                • Identify the customers’ key decision-makers and cultivate relationships with a wide variety of leads
                • Understand each customer’s strategic growth plans, business drivers, technology strategies, and business landscape
                • Work closely with Marketing and Services departments to maintain an understanding of the evolving market and competition

                Qualifications:

                • At least 3 years of relevant experience in B2B (marketing, sales, or account management)
                • 1-3 years experience in a leadership & management role
                • Has experience dealing with Americans – preferably in a B2B setting or in US Healthcare

                    Client Services Manager

                    Client Services 

                    Locations: ILO | RXS | BCD | CEB

                    Client Services Manager

                    We are looking for a Client Relationship Manager who loves talking with people and with Americans in particular. We’re looking for someone who thrives in a dynamic, collaborative professional environment, and a fulfilling team that respects and supports each other. Has the hunger for learning and always finds ways to assess the quality of how we are providing services to clients. 

                    We need someone creative and driven, who can develop lasting relationships with both clients and services teams that are in-front and behind the scenes to make sure we keep the show running.

                    Responsibilities: 

                    • Oversee the relationship with customers handled by different teams
                    • Implement creative ways to improve our customer relationships
                    • Prioritize and deliver an excellent customer service experience (e.g. identifying high level requirements – resources, equipment and skills)
                    • Leverage your business acumen to strategically assess and help solve client queries
                    • Understand key customer individual needs, and create plans to address client’s business needs
                    • Communicate processes to ensure compliance to the policies and procedures in meeting client requirements at specific time 
                    • Talk with clients, listen and learn new services they need that we can provide
                    • Ensure both the company and clients adhere to contract terms
                    • Develop effective communication platforms between client and services team
                    • Collaborate with the training team and/or services team for client-based feedback on upskills training for staff
                    • Study competition to find new ways to retain customers
                    • Be updated with product developments and improvements to offer new services to clients 
                    • Collaborate with Sales and Marketing team to develop new services
                    • Documenting processes and projects 
                    • Reporting quality of client service delivery to the Executives

                    Qualifications: 

                    • Degree: Graduate of Business-related program (or demonstrable result deliverable on complex projects)
                    • 3 – 5 years experience in mid-management to senior-management level 
                    • 5+ years experience in client-facing role (BPO industry)
                    • Understanding and experience on KPIs, OLAs (internal), SLAs (client)
                    • Experience in Contract Management 
                    • Proficient in Google Suites especially in Google Spreadsheet
                    • Project Management Professional (or experienced and had training)

                            What is a

                            VMA?

                            Our VMAs or Virtual Medical Assistants work as back-office or administrative support for clinics or private healthcare practices in the US.

                            EMAIL US

                            JOBS@XILLIUM.COM

                            ILOILO

                            3rd Floor, The Crown Bldg.,

                            Q. Abeto St, Mandurriao,

                            Iloilo City, Iloilo 5000

                            BACOLOD

                            Ground fl. La Luz Bldg.,

                            Lacson st. Brgy. Banago,

                            Bacolod City 6100

                            Cebu

                            3F, Mango Square Mall,

                            General Maxillom Avenue,

                            Cebu City, Cebu 6000

                            ROXAS

                            3F, Capiz Government & Business Center,

                            Fuentes Drive

                            Roxas City, Capiz 5800

                            ILO | RXS | BCD | CEB

                            PHILIPPINES