Careers

Explore your capabilities with us. Our career opportunities are not only limited to Allied Health Professionals – we welcome you and encourage you to apply, no matter your work experience and background.

URGENT HIRING

Virtual Medical Assistant

You will work closely with your client doctor, their patients…

Virtual Medical Assistant (USRN)

We are seeking a Virtual Medical Assistant with an active USRN…

Business Development Representative

As the Business Development Representative

Virtual Medical Assistant

Services Department

Locations: ILO | BCD | RXS | CEB

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (Allied Health)

Services Department

Locations: ILO | BCD | RXS | CEB

Virtual Medical Assistant (Allied Health)

As a Virtual Medical Assistant (VMA), you support US-based doctors, nurses, or other healthcare professionals in their clinical practice. You provide various frontline patient services and/or back-office tasks while also providing administrative support to the client’s operations when needed.

You work closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor.

 

Virtual Medical Assistant (USRN)

Services Department

Locations: ILO | BCD | RXS | CEB

Virtual Medical Assistant (USRN)

We are seeking a Virtual Medical Assistant with an active USRN license to provide exceptional support to our team of doctors. As a Virtual Medical Assistant, you will be responsible for patient communications, updating medical records, managing appointments, handling administrative tasks, and ensuring patient confidentiality.

Responsibilities:

  • Communicate with patients via phone and email.
  • Update medical and insurance information.
  • Manage patient appointments and scheduling.
  • Handle administrative tasks and documentation.
  • Safeguard patient confidentiality.
  • Assist with prescription refills and supply orders.
  • Provide patient education and support.
  • Complete required paperwork promptly.
  • Maintain accurate task documentation.

Qualities:

  • Good English communication skills (written and spoken)
  • Proactive and adaptable, able to raise concerns to immediate supervisors
  • Quick learner
  • Tech-savvy
  • Detail-oriented, with a keen eye for accuracy

Qualifications:

  • Active US Registered Nurse (RN)
  • Clinical experience with a focus on gastroenterology is preferred
  • Familiarity with triaging processes
  • Ability to work remotely and in a hybrid set-up, with a stable internet connection
  • Willingness to work in a graveyard shift

Account Manager

Services Department

Locations: ILO | BCD

Account Manager

As the Account Manager, you oversee and maintain the relationships with our key clients. You will act as their partner by monitoring the quality of our service delivery and working with these clients to identify their business needs that we can address through new services. 

In addition to getting client-based feedback for product development, you will need to be proactive in recommending other services that we can offer our clients with the intention of enhancing our existing service portfolio with them. You collaborate with the Services Team through monitoring our staff’s performance—identifying gaps and recommending upskill training as needed by the clients.

Responsibilities: 

  • Oversee the relationships with our accounts
  • Monitor the quality of our service delivery with our accounts.
  • Prioritize and deliver a premium customer service experience (e.g. identifying high-level requirements – resources, equipment and skills)
  • Work with our clients to identify their business needs and develop plans to address them with services that we can offer.
  • Communicate with the services team to ensure compliance with policies and procedures in meeting client requirements
  • Ensure both the company and clients adhere to contract terms
  • Collaborate with other department for special projects and/or operational tasks 
  • Works closely with other department heads to ensure all operational, administrative, and compliance functions within the organizations are properly executed
  • Collaborate with the training team and/or services team for client-based feedback on upskills training for staff
  • Study competition to find new ways to gain and retain clients

Qualifications: 

  • Degree: Graduate of Business-related program (or demonstrable result deliverable on complex projects)
  • At least 3 years experience in mid-management to senior-management level 
  • At least 5 years experience in a client-facing role (BPO industry), preferably with large enterprise accounts.
  • Understanding and experience on KPIs, OLAs (internal), SLAs (client)
  • Experience in Contract Management
  • Proficient in Google Suite applications, especially in Google Spreadsheet
  • Project Management Professional (or experienced and had training)

 

    Marketing Content Writer

    US Marketing

    Locations: ILO | RXS | BCD | CEB

    Marketing Content Writer

    As a content writer, you craft content that is specifically designed to capture the attention of the target audience through multiple platforms. This includes website pages, blogs, social media, product descriptions, videos, and other marketing collateral. Your role extends beyond writing: it involves in-depth research, data analysis, and leveraging insights to develop concepts that resonate with our target audience. Research is a crucial part of your role. Your knack for extracting and nourishing information from data will set the foundation for our content development strategy. 

    • Research-oriented Content Creation
        • Conduct thorough research to gain a deep understanding of our market.
        • Generate ideas and concepts for a range of marketing materials, including websites, videos, articles, and scripts for video production.
    • Content Ideation and Script Writing
        • Collaborate with the Video Production Team for content ideation and scriptwriting.
        • Transform concepts into scripts that align with video production goals.
    • Content production 
        • Craft and refine content to ensure it engages and captivates our target audience.
        • Proofread and edit for grammatical accuracy and consistency.
        • Adhere to a standard checklist before publication to ensure quality.
    • Website Maintenance 
        • Regularly update website content to ensure freshness and relevance.
        • Validate all page elements such as links, videos, images, and layouts to ensure optimal display and functionality.
    • Continuous Improvement 
      • Provide insights and recommendations to improve current content creation processes and standards.

     

    Qualities:

    • Excellent in English – both written and spoken
    • Proactive communicator & collaborative
    • Detail-oriented with a keen eye for accuracy 
    • Disciplined in processes 
    • Organized and adherent to project timelines
    • A team player 
    • Adaptable and a fast learner
    • Influence skills

     

    Qualifications: 

      • Bachelor’s degree, preferably in English Journalism or Mass Communication, or in a related field
      • Experience in proofreading or editing written content is a plus
      • At least 3 years of relevant experience

      Marketing Associate

      US Marketing

      Locations: ILO | RXS | BCD | CEB

      Marketing Associate

      The Marketing Associate is one of the key drivers of our marketing strategies. You develop and implement digital and offline creative marketing strategies. You utilize different channels and tools to increase brand awareness, generate leads, engage customers, and optimize campaigns for maximum impact. 

      The ideal candidate should be passionate about marketing, possess strong communication skills, and have a keen eye for detail. This role involves collaborating with cross-functional teams to execute marketing strategies, analyze campaign performance, and contribute to the overall success of our marketing initiatives.

      Responsibilities: 

      • Generate creative and unique ideas for marketing campaigns that align with our brand objectives targeting our niche markets.
      • Assist in the development and implementation of marketing campaigns across various channels.
      • Collaborate with the marketing team to create engaging content, including copywriting, video production and other creative assets.
      • Manage and maintain social media profiles, including content creation, scheduling, and engagement.
      • Monitor social media trends and implement strategies to increase brand visibility and engagement.
      • Lead the execution of creative campaigns from concept to delivery.
      • Execute and maintain the email marketing campaign.
      • Contribute to the development and maintenance of brand guidelines.
      • Explore and implement creative marketing channels to reach and engage the target audience.
      • Stay abreast of industry trends and incorporate innovative approaches into marketing strategies.

      Qualifications: 

      • Bachelor’s degree in Marketing, Business, or a related field.
      • Previous experience in marketing, internships included.
      • Strong written and verbal communication skills.
      • Proficient in Google Workspace and experience with marketing tools/platforms (e.g., social media management, email marketing).
      • Analytical mindset with the ability to interpret data and make data-driven recommendations.
      • Creative thinking and ability to contribute innovative ideas to marketing campaigns.
      • Strong organizational skills and attention to detail.
      • Ability to manage multiple tasks and deadlines in a fast-paced environment.

      Good to Have: 

      • Background in Digital Marketing and SEO.
      • Skills in SEO Tools, Social Media Management Tools, Google Ads and Email Marketing Software
      • Experience with team collaboration and strong interpersonal skills to work effectively within a diverse team.

      Compensation & Benefits Analyst

      HR Department – LRC

      Locations: ILO | RXS | BCD | CEB

      Compensation & Benefits Analyst

      The Compensation & Benefits Analyst is one of the more specialist functions in the HR Team. You analyze the job descriptions of our key roles and develop a consistent compensation & benefits package in line with market standards. 

      You are the key researcher and primary point of contact for all things remuneration; conducting analyses and comparing our current packages with other companies in the same industry.  You collaborate with department heads and inform them on what to pay each position, how often to give raises, and what our competitors are offering.

      • Conduct research and help develop competitive C&B packages
      • Prepares data, report and recommendations for compensation and benefits 
      • Cooperates with Management on salary benchmarking  and providing support on data-driven decision making
      • Calculates the variable pay for employees in collaboration with the finance manager (bonuses, incentives, stock option plans, etc)
      • Provides suggestions on compensation changes using defined rules (salary changes, variable pay changes, incentive plan change/allocations)
      • Analyses the compensation data against the compensation policies and reports
      • Provide innovative C&B programs to help Recruitment attract the best talent and help HR retain the best talent

      Attributes you need to be successful:

      • Excellent English communication (both written and verbal)
      • Team player and an excellent collaborator
      • Strong analytical skills and detail-oriented
      • Adept at Google Sheets and/or MS Excel
      • Strong self-management skills

      Minimum Qualifications:

      • Bachelor’s Degree in HR, Business Management, or equivalent
      • At least 2-3 years experience in Compensation & Benefits
      • Proficient in Google Sheets and/or MS Excel

        Client Services Manager

        Client Services 

        Locations: ILO | RXS | BCD | CEB

        Client Services Manager

        As a Client Success Manager, your role is central to fostering strong relationships with our clients. You will be working in a collaborative, dynamic team that supports each other. You’ll be speaking with Americans—often doctors. This position requires effective communication skills and a thorough understanding of client needs. As a client advocate, you will oversee activities which directly or indirectly affect client opinion, perception, and image of our brand. 

        Responsibilities: 

        Client Relationship Management:

        • Conduct in-depth research to understand the market and client needs.
        • Develop strategies for managing client relationships and enhancing their journey with our company.
        • Implement and oversee client communication plans, ensuring clarity and consistency.

        Client Advocacy and Support:

        • Work closely with clients to understand their challenges and needs.
        • Advocate for clients within the company, ensuring their feedback influences service improvement.
        • Provide solutions and guidance to clients, enhancing their experience.

        Service Improvement and Development:

        • Analyze client feedback and market trends to identify opportunities for service enhancement.
        • Collaborate with internal teams to develop and refine services based on client insights.

        Qualities:

        • Excellent communicator
        • Cross-cultural sensitivity and excellent presentation skills
        • Detail-oriented and well-organized
        • Creative and strategic problem-solving abilities
        • Proactive in addressing client needs
        • Technologically adept

        Qualifications:

        • Degree in Business or related field, or equivalent experience in complex project management
        • 3-5 years of experience at mid to senior management level

        Customer Success Specialist/Associate

        Client Services 

        Locations: ILO | RXS | BCD | CEB

        Customer Success Specialist/Associate

        As a vital member of the Customer Success team, you support the goals and objectives set by the Customer Success Manager. You will contribute to building and maintaining strong client relationships, ensuring satisfaction, and maximizing the value our clients receive from our products/services. Your responsibilities will span different aspects of customer success, contributing to the overall success of our department.

         

        Responsibilities:

        • Client Interaction:
          • Engage with clients to understand their needs and challenges
          • Be a reliable point of contact for clients, addressing inquiries and providing timely responses
          • Assist in developing and maintaining positive, long-lasting client relationships

        • Product Knowledge:
          • Develop a comprehensive understanding of our products/services
          • Communicate the value and benefits of our offerings to clients
          • Provide product/services usage and features guidance to enhance client experience

        • Training Support:
          • Collaborate with the Customer Success Manager in creating and delivering training sessions to, but not limited to, Account Managers
          • Assist in developing resources to help clients effectively use our products/services

        • Issue Resolution:
          • Support in addressing and resolving customer concerns promptly
          • Coordinate with internal teams for timely and effective issue resolution

        • Feedback Analysis:
          • Contribute to gathering and analyzing customer feedback
          • Identifying areas for improvement and communicate insights to relevant teams

        • Renewal Assistance:
          • Work collaboratively on customer renewals, identifying upsell and cross-sell opportunities
          • Support efforts to maintain and increase revenue from existing clients

         

        Qualifications

        • Any four-year degree
        • Client-facing & communication work experience
        • Strong communication and interpersonal skills
        • Proactive and strong problem-solving abilities
        • Demonstrates ability to understand and articulate complex scenarios
        • Travel flexibility and availability to different sites across the country and to the US

        Business Development Representative

        Sales Department 

        Locations: ILO | RXS | BCD | CEB

        Business Development Representative

        As the Business Development Representative, you will primarily focus on developing and implementing sales programs. Collaborate with sales teams to identify and develop new sales strategies, manage sales collateral, and apply strong analytical and problem-solving skills. This role extends beyond sales, involving in-depth research, gathering client insights, and collaborating with other departments on research projects to gain a comprehensive understanding of our market and services.

        Responsibilities

        • Develop and implement sales programs.
        • Collaborate with sales teams to identify new sales strategies and initiatives.
        • Analyze data and insights to identify sales opportunities and inform decision-making.
        • Gather client insights to improve sales strategies and product offerings.
        • Collaborate with cross-functional teams for product development.

        Qualifications

        • College graduate of any 4-year course
        • Demonstrate ability to deliver in a professional setting, preferably with experience in a B2B setting with Americans
        • Able to lead and contribute in special projects across different departments

        Sales Support Specialist

        Sales Department 

        Locations: ILO | RXS | BCD | CEB

        Sales Support Specialist

        We’re looking for a highly organized and tech-savvy individual to join our team as Sales Support Specialist. This role involves managing databases, scheduling follow-ups, coordinating calls with clients, and maintaining sophisticated email correspondence. The ideal candidate should have excellent communication skills, a strong aptitude for technology, and a proactive approach to supporting the sales team.

        Responsibilities:

        • Manage and update client databases for accurate information tracking
        • Conduct regular audits and clean the database to improve efficiency
        • Schedule and coordinate follow-up calls and meetings for the sales team
        • Ensure sophistication and attention to detail in written communication
        • Utilize sales-related software and tools to enhance sales support processes
        • Quickly adapt to new technologies and tools to enhance productivity
        • Collaborate with the sales team to provide administrative support in the sales process

        Attributes You Need to Be Successful:

        • Detail-oriented and capable of maintaining accuracy in a fast-paced environment
        • Experience in efficiently managing and updating databases is a plus
        • Ability to schedule and coordinate follow-ups and calls with clients, optimizing the sales team’s time and resources
        • Strong organizational skills to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously
        • Adept in utilizing technology and software tools relevant to sales support, with the ability to quickly learn and adapt to new platforms
        • Excellent communication skills for seamless collaboration with the sales team
        • Ability to work collaboratively with the sales team, providing essential support to ensure seamless operations and client interactions

        Qualifications:

        • Any four-year degree

        What is a

        VMA?

        Our VMAs or Virtual Medical Assistants work as back-office or administrative support for clinics or private healthcare practices in the US.

        EMAIL US

        JOBS@XILLIUM.COM

        ILOILO

        3rd Floor, The Crown Bldg.,

        Q. Abeto St, Mandurriao,

        Iloilo City, Iloilo 5000

        BACOLOD

        Ground fl. La Luz Bldg.,

        Lacson st. Brgy. Banago,

        Bacolod City 6100

        Cebu

        3F, Mango Square Mall,

        General Maxillom Avenue,

        Cebu City, Cebu 6000

        ROXAS

        3F, Capiz Government & Business Center,

        Fuentes Drive

        Roxas City, Capiz 5800

        ILO | RXS | BCD | CEB

        PHILIPPINES