Careers

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (Allied Health)

As a Virtual Medical Assistant (VMA), you support US-based doctors, nurses, or other healthcare professionals in their clinical practice. You provide various frontline patient services and/or back-office tasks while also providing administrative support to the client’s operations when needed.

You work closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (USRN with California License)

We are seeking a Virtual Medical Assistant with an active New York RN license to provide exceptional support to our team of Gastroenterology doctors. As a Virtual Medical Assistant, you will be responsible for patient communications, updating medical records, managing appointments, handling administrative tasks, and ensuring patient confidentiality.

Responsibilities:

• Communicate with patients via phone and email.
• Update medical and insurance information.
• Manage patient appointments and scheduling.
• Handle administrative tasks and documentation.
• Safeguard patient confidentiality.
• Assist with prescription refills and supply orders.
• Provide patient education and support.
• Complete required paperwork promptly.
• Maintain accurate task documentation.

Qualities:

• Good English communication skills (written and spoken)
• Proactive and adaptable, able to raise concerns to immediate supervisors
• Quick learner
• Tech-savvy
• Detail-oriented, with a keen eye for accuracy

Qualifications:

• Active US Registered Nurse (RN) license in the state of New York
• Clinical experience with a focus on gastroenterology is preferred
• Familiarity with triaging processes
• Ability to work remotely and in a hybrid set-up, with a stable internet connection
• Willingness to work in a graveyard shift

Account Manager

Job Description:

Strategic

• Participate in long-term operations planning, which may include change and project management.
• Anticipate and track risks and vulnerabilities of the operations department 
• Oversee operational systems, processes, and dynamics while ensuring improvement or revisions.
• Resolve high-end client issues and remove barriers between stakeholders; escalate to executives if necessary.
• Ensure sufficient workforce within the operations for business continuity

Operational 

• Manage day-to-day business of the operations department 
• Prepare and/or oversee daily, weekly, monthly, quarterly, and yearly reports for operations 
• Evaluate department’s performance and submit a report to the executives and/or concerned departments
• Ensure teams’ performance are met and provide adequate training for upskills 
• Work closely with other department heads to ensure all operational, administrative, and compliance functions within the organization are properly executed
• Work on process documentation, especially on new lines of business
• Oversee the relationships among our accounts
• Monitor the quality of our service delivery with our accounts. 
• Prioritize and deliver a premium customer service experience (e.g. identifying high-level requirements for resources, equipment and skills)
• Work with our clients to identify their business needs and develop plans to address them with services that we can offer.
• Ensure both the company and clients adhere to contract terms 
• Collaborate with other department on special projects and/or operational tasks
• Work closely with other department heads to ensure all operational, administrative, and compliance functions within the organization are properly executed 
• Collaborate with the training team for client-based feedback on staff upskilling training

Executive Assistant

As the Executive Assistant to Xilium’s Founder and Managing Partner, you are his go-to person for administrative support. You manage his daily calendar, which includes scheduling appointments and sending reminders as needed. You are also responsible for coordinating and interacting with the department heads across our sites to follow up on projects and updates. This is a dynamic position that requires critical thinking and proactiveness at all times while maintaining a high level of professionalism.

Responsibilities:

• Support the Managing Partner (MP) in organizing and executing project initiatives and larger picture items
• Initiate communication in providing information, research and analysis to the MP 
• Contribute ideas and feedback in relation to all operating processes – to improve the effectiveness of work undertaken for the overall business
• Coordinate with other departments on assigned matters on behalf of the MP
• Execute day-to-day activities, administrative tasks, and special projects for the MP where needed

Qualifications

• Graduate of any 4-year course
• Experience in managing calendars and appointments
• Experience in using Google applications (Google Drive, Docs, Sheets)

Admin Asssociate

As the Admin Associate, you are responsible for making sure that buildings and their services meet the needs of the people that work in them and they are accountable for services such as keeping stock of office resources, carrying out purchasing activities, overseeing maintenance, security, and processing bills payment to make sure the surrounding environment is in a suitable condition to work. 

Job Responsibilities:

• Assisting with facilities, premises and office management.
• Deliver a wide range of support and administrative functions.
• Assist with implementation of improvements to the provision of support functions across the organisation.
• Ensure the building meets health and safety requirements and that facilities comply with legislation.
• check that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
• Carry out of some basic purchasing activities including processing purchase order requests (office supplies and meds).
• Process Bills payment of utilities such as internet, electric, rent, and security services.
• Keep track of office resources (i.e. office supplies, drinking water, medications).
• Keep stock of office supplies and place orders when necessary.
• Oversee the maintenance of office systems and work space.
• Ensure an efficient and productive work environment for employees.
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Make sure that an organisation has the most suitable working environment for its employees and their activities.
• Purchase furnishings and materials to make the desired interior design for office spaces come together.
• Assist colleagues whenever necessary.
• Respond appropriately to emergencies or urgent issues as they arise and dealing with the consequences (First Aid).

Research Analyst

As the Research Analyst, you lead our research projects to support the improvement and development of our programs & services. You proactively find ways on how we can do better as a business by conducting, conceptualizing, and synthesizing market research.

You coordinate the efforts of your research team and ensure all our projects move forward according to their timelines. You collaborate with key stakeholders across the business for research development and drive cross-departmental projects for our service improvement.

Responsibilities
Lead research development projects to improve or develop our services and programs

• Conduct and synthesize market research from online or internal sources
• Communicate and collaborate with key stakeholders for research development
• Lead the efforts of the Research Team and quality check all research output
• Oversee project timelines and deliverables

Who We Are Looking For?

We are looking for someone with excellent English skills who can collaborate with key stakeholders across the business and lead research development projects. You need to be a natural leader to direct the efforts of the research team, while being detail-oriented to validate the quality of research output.

You need to be independent and proactive to move projects forward with the goal of improving our existing services and developing new services that we offer our clients.

Company Vlogger

As the Company Vlogger, you will document and share the comings and goings of people in our company. You’ll work with the marketing team and take concepts then go out and shoot at our different locations. The easy part is the ideas for videos because of the wealth of people to collaborate with. We want you to shoot a lot of video, talk to people and edit a great vlog. Initially, we want a short video one time per week. As you gain knowledge and skills we will provide some additional support for you. We’re looking for charm, authenticity and a lovely camera presence with an engaging way about you. English speaking skills are important since our audience is Americans. 

To capture the dynamism of the company and capture our stories, we brainstorm ideas to get you started, eventually you will become more independent. You are bringing your skills in photography, sound production, and editing. You will be able to create dynamic vlogs and increase your skills. First, you need to start producing videos yourself—with appropriate sound, lighting, and the capacity to meet deadlines.  As you develop and improve, we can add more resources for you and additional production resources.

Responsibilities:

• Create one video blog for the company per week
• Create engaging content relevant to Xilium’s marketing goals
• Film, edit, and produce vlogs independently 
• Collaborate with marketing department on content ideas that captures our stories

Qualifications: 

• A pleasing on camera English speaking voice
• Intelligent and well spoken
• Experience in vlogging

Marketing Associate 

As the Marketing Associate, you will be responsible for handling internal marketing communications and help out in producing marketing materials for sourcing. Must be able to curate and write captions as a support to the lead writer. 

Responsibilities: 

• Will be in-charge of all internal creative demands including but not limited to posters for engagement activities, presentations, and tech support for online events.
• Will be responsible for internal branding QA; making sure all departments are following the brand guidelines and restrictions
• Must be able to handle multiple projects and schedules simultaneously.
• Know current trends across media and the industry.

Qualifications: 

• Has a good eye for design and strong technical skills in design softwares like Adobe Photoshop and Adobe Illustrator
• Excellent verbal and written skills 
• Excellent research skills and marketing knowledge
• Assist in procuring marketing assets (photos,retouching images)
• Able to brainstorm and work well with teams but can work with little supervision
• Has a strong grasp of branding and marketing concepts

Creative Marketing

As a creative marketing coordinator, you will be responsible for developing and executing marketing strategies that incorporate creativity, such as coming up with an unforgettable concept, a punchy headline, or an email. You should be able to translate Xillium’s core identity into the right call to action.

Responsibilities

• Research and develop a deep understanding of our market and turn into new marketing opportunities
• Research concepts for marketing content (website, videos, articles or for a specific campaign)
• Spearhead special marketing projects, develop and implement project timelines
• Help  implement marketing plans that support the business objectives for assigned market segments
• Help lead the graphics, design and video activities
• Help establish and implement the design and format processes and standards in producing high quality and consistent results
• Support delivery of marketing materials, such as sales and product collateral, and ensure brand guidelines are met

Qualifications

• Degree: College graduate (or other demonstrable deliverable results)
• Demonstrate ability to deliver in a professional setting
• Experience working in the creative industry, agency experience a plus

Content Writer

As a content writer, you create content for websites, blogs, product descriptions, and other marketing documents. You create content that is specifically designed to capture the attention of the target audience. Research is a crucial part of your role; you gather data to produce content that accurately reflects the company’s ideas. 

• Research and develop a deep understanding of our market
• Research concepts for marketing content (website, videos, articles)
• Creating material for websites, blogs, articles, product descriptions, and social media
• Proofread and edit for grammatical errors and inconsistencies
• Make sure to run the final copy through the standard checklist before publication
• Update website content as necessary 
• Make sure copies meet standards for content display and functionality by validating all page elements such as links, videos, images, and page layouts
• Help improve current processes for creating quality content

Compensation & Benefits Analyst

The Compensation & Benefits Analyst is one of the more specialist functions in the HR Team. You analyze the job descriptions of our key roles and develop a consistent compensation & benefits package in line with market standards. 

You are the key researcher and primary point of contact for all things remuneration; conducting analyses and comparing our current packages with other companies in the same industry.  You collaborate with department heads and inform them on what to pay each position, how often to give raises, and what our competitors are offering.

• Conduct research and help develop competitive C&B packages
• Prepares data, report and recommendations for compensation and benefits 
• Cooperates with Management on salary benchmarking  and providing support on data-driven decision making
• Calculates the variable pay for employees in collaboration with the finance manager (bonuses, incentives, stock option plans, etc)
• Provides suggestions on compensation changes using defined rules (salary changes, variable pay changes, incentive plan change/allocations)
• Analyses the compensation data against the compensation policies and reports
• Provide innovative C&B programs to help Recruitment attract the best talent and help HR retain the best talent

Minimum Qualifications:

• Bachelor’s Degree in HR, Business Management, or equivalent
• At least 2-3 years experience in Compensation & Benefits
• Proficient in Google Sheets and/or MS Excel

Skills Assessment Specialist

As the Skills Assessment Specialist, you are the primary consultant in developing research-based assessments to identify our staff’s proficiencies in their soft skills. You conduct research and develop accurate assessment modules to understand the staff’s learning needs. Through data analysis, you provide recommendations to management on how we can upskill staff in these areas.

• Lead efforts in identifying, measuring, and upskilling staff’s soft skills
• Conduct thorough research and identify soft skills for measurement
• Develop and implement assessments for staff’s soft skills
• Analyze skills-assessment data and provide interpretations of the results
• Recommend steps on how staff can develop their soft skills

Qualifications: 

• Bachelor’s degree, ideally in psychology
• At least 2-3 years relevant experience in developing and/or measuring skill sets
• Proven experience in developing soft-skills assessments
• Familiar with studies on organization development, leadership, influence, attitudes, and leadership.

Instructional Designer

As the Instructional Designer, you develop elearning content and virtual training programs to address learning needs across the organization. You collaborate with department heads and clients to identify the learning needs of different business units and develop e-learning solutions according to their requirements. You monitor the effectiveness and relevance of our e-learning output and update them where necessary.

Responsibilities: 

• Collaborate with different department leaders and/or content managers to determine course development needs for new and current training programs
• Develop impactful e-learning content and virtual training programs that address business requirements
• Research on assigned topics through subject matter experts and other resources as required
• Constantly maintain and update all course content to ensure its relevance

Qualifications: 

• Proactive and collaborative 
• Detail-oriented
• Project management skills a plus 
• At least 4 years of relevant experience in instructional design and e-learning course development
• Experience in e-learning authoring tools like Articulate 360 Suite or Adobe Captivate
• Experience with ADDIE or other instructional design methodologies
• Experience in Learning Management Systems (TalentLMS or similar)
• Demonstrated experience in digital design and Curriculum Building

Compliance Officer

The compliance officer helps the organization maintain policies and procedures that allow it to operate within the standards and regulations of the industry. You communicate compliance-related issues to staff across all departments, ensuring the business is fully compliant with US laws, regulations, and accepted business practices.

Responsibilities: 

• Find the standards and regulations relevant to the healthcare industry and security that apply to the organization’s operations.
• Review and modify the company’s policies and procedures based on updates from US regulating bodies.
• Collaborate with the Concept & Design Department for research support, Systems & Security department for technical items and Services department for operational data needs.
• Document policies and regulations and communicate them to key leaders and the entire organization.
• Educate the organization about existing and new regulations that we need to comply with.
• Audit, review, and monitor compliance of the entire company with all regulations
• Travel to Xillium offices to execute the compliance mission.
• Present appropriate reports to Xillium leadership

Inside Sales Manager

As the Inside Sales Manager, you manage the entire sales cycle for multiple leads simultaneously, from first contact to after-sales. You lead sales projects in collaboration with Marketing to understand the market trends and generate high-quality leads. There is no hard-selling or cold calling – the product and the company services do most of the selling. 

Your role is not relegated to the silo of sales. Relationships are the important x-factor so we will expect that you leverage that to help guide a new client through the startup process. This will help create and maintain long-term relationships with a client, which we consider the key to the success of the company in a positive manner.

Responsibilities: 

• Lead and manage all people and resources for sales projects
• Manage organizational sales collaborating with stakeholders and developing sales target
• Identify the customers’ key decision-makers and cultivate relationships with a wide variety of leads
• Understand each customer’s strategic growth plans, business drivers, technology strategies, and business landscape
• Work closely with Marketing and Services departments to maintain an understanding of the evolving market and competition

Qualifications:

• At least 3 years of relevant experience in B2B (marketing, sales, or account management)
• 1-3 years experience in a leadership & management role
• Has experience dealing with Americans – preferably in a B2B setting or in US Healthcare

Inside Sales Associate

As the Inside Sales Associate, you are the primary point of contact for potential clients, overseeing their entire sales journey. Relationships are the important x-factor, so you will need to leverage this to help guide a new client through the startup process. You cultivate and maintain long-term relationships with them, which we consider the key to our company’s success.

However, the role is not relegated to the silo of sales. You also engage in deep research and gather client insights to develop a solid understanding of our market and services. You collaborate or lead marketing and research projects to identify new opportunities and support our product development.

• Develop a solid understanding of the market and our services through research projects
• Engage with potential clients and oversee their sales experience
• Manage and analyze leads and clients’ profiles in the CRM system
• Collaborate with the Sales Team in facilitating a sale and Marketing to research new business opportunities
• Lead special projects related to Sales and Marketing
• Support the team during leads and clients engagements

Client Services Manager

We are looking for a Client Relationship Manager who loves talking with people and with Americans in particular. We’re looking for someone who thrives in a dynamic, collaborative professional environment, and a fulfilling team that respects and supports each other. Has the hunger for learning and always finds ways to assess the quality of how we are providing services to clients. 

We need someone creative and driven, who can develop lasting relationships with both clients and services teams that are in-front and behind the scenes to make sure we keep the show running.

Responsibilities: 

• Oversee the relationship with customers handled by different teams
• Implement creative ways to improve our customer relationships
• Prioritize and deliver an excellent customer service experience (e.g. identifying high level requirements – resources, equipment and skills)
• Leverage your business acumen to strategically assess and help solve client queries
• Understand key customer individual needs, and create plans to address client’s business needs
• Communicate processes to ensure compliance to the policies and procedures in meeting client requirements at specific time 
• Talk with clients, listen and learn new services they need that we can provide
• Ensure both the company and clients adhere to contract terms
• Develop effective communication platforms between client and services team
• Collaborate with the training team and/or services team for client-based feedback on upskills training for staff
• Study competition to find new ways to retain customers
• Be updated with product developments and improvements to offer new services to clients 
• Collaborate with Sales and Marketing team to develop new services
• Documenting processes and projects 
• Reporting quality of client service delivery to the Executives

Qualifications: 

• Degree: Graduate of Business-related program (or demonstrable result deliverable on complex projects)
• 3 – 5 years experience in mid-management to senior-management level 
• 5+ years experience in client-facing role (BPO industry)
• Understanding and experience on KPIs, OLAs (internal), SLAs (client)
• Experience in Contract Management 
• Proficient in Google Suites especially in Google Spreadsheet
• Project Management Professional (or experienced and had training)

Client Services Officer

As a Client Services Officer, you need to have excellent communication skills (written, listening, and verbal) and be able to converse with Americans. To keep the clients’ trust, you need to collaborate with different types of people and have strong interpersonal skills. Diplomacy and the ability to mediate conflict resolution are essential skills for this role. You also need to be comfortable with public speaking, as the role requires presentation skills to conduct verbal briefings. 

Ideally, you should be proactive in detecting and resolving potential issues to maintain a long-term relationship with clients. Being detail-oriented and well-organized will help you succeed in this role.

Responsibilities: 

• Provide client support services in an accurate and timely fashion
• Build and maintain positive & productive relationships with clients
• Plan, organize, and collaborate with other departments to ensure delivery of client requests
• Ensure compliance with the policies and procedures as specified by the client
• Adhere to and/or recommend modifications on the Service Level Agreement with the client
• Collaborate  with the Services Department to address client requests and troubleshoot issues
• Develop process improvements to enhance service efficiency and effectiveness
• Regularly and proactively communicate with existing clients to ensure continued satisfaction

Qualifications: 

• Degree: Graduate of Business-related program (or demonstrable result deliverable on complex projects)
• 3 – 5 years experience in mid-management to senior-management level 
• 5+ years experience in client-facing role (BPO industry)
• Understanding and experience on KPIs, OLAs (internal), SLAs (client)
• Experience in Contract Management 
• Proficient in Google Suites especially in Google Spreadsheet
• Project Management Professional (or experienced and had training)