Careers

Explore your capabilities with us. Our career opportunities are not only limited to Allied Health Professionals – we welcome you and encourage you to apply, no matter your work experience and background.

URGENT HIRING

Virtual Medical Assistant

You will work closely with your client doctor, their patients…

Content Writer

As the Content Writer, you curate and write content for all our…

HR Officer

As the HR Officer, you are responsible for managing every aspect…

Virtual Medical Assistant

Services Department

Locations: ILO | BCD | RXS | CEB

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Account Supervisor

Services Department

Locations: ILO | BCD | RXS 

Account Supervisor

You will oversee a team of 10-15 people and make sure they receive management support and intervention when needed. You will analyze and recommend their training and other operational needs on a regular basis. In addition, you will also help them address and/or escalate client issues.

You are expected to provide regular reports and present your insights in management meetings. Account Supervisors also help craft employee engagement activities.

Accounting Specialist

Admin Department (Finance)

Locations: ILO | RXS | BCD | CEB

Accounting Specialist

As the Certified Public Accountant, you manage the overall financial operations and accounting of the company. You analyze financial information and perform various accounting tasks – some of which include budgeting, expense claims, reconciliation, and audits.

Through thorough data analysis and research, you work with the Accounting Team in summarizing company financial status and perform budget forecasting, all the while maintaining the confidentiality of financial information.

Responsibilities

  • Analyze account information and prepare asset, liability, and capital account entries
  • Create budgets, manage expense claims, reconcile bank statements, and manage bills.
  • Summarize current financial status
  • Perform audits and reconciliation activities
  • Secure and maintain the confidentiality of financial information

Qualities

  • Trustworthy with high integrity
  • Detail-oriented with a keen level of accuracy
  • Good team player and excellent collaboration skills
  • Strong communication and interpersonal skills
  • Strong analytical skills and critical thinking

Senior Video Producer

Marketing Department

Locations: ILO | BCD | RXS | CEB

Senior Video Producer

As the Video Producer, you take the lead on video projects for our US marketing. You work directly with our Marketing Director and facilitate communication for the Media Team. You also conceptualize the final video output, anticipate the requirements required for these projects, and secure funding for its implementation.

You build your resources and network of freelancers to create raw footage for you. You should establish relationships with them across the cities where we maintain offices. All editing will be done in-house while some may be freelanced. 

For every project, you oversee that the content, tone, style, and length requirements of the video output are satisfactory. As the primary driver for video projects, you will be expected to gather the resources and people needed to create videos where necessary.

Responsibilities: 

  • Lead and manage all people and resources in all phases of video development
  • Collaborate with stakeholders to conceptualize videos and secure funding
  • Develop video project schedules and deliverables
  • Select and hire additional crew and talent

Qualifications: 

  • At least 3 years of relevant professional experience in planning and implementing video projects and video marketing strategies
  • Has experience creating and managing video projects for international clients
  • Knowledge in video editing software
  • Capable of using cameras, different lenses, and how to capture a certain shot

    Research Analyst

    Marketing Department

    Locations: ILO | BCD | RXS | CEB

    Research Analyst

    As the Research Analyst, you lead our research projects to support the improvement and development of our programs & services. You proactively find ways on how we can do better as a business by conducting, conceptualizing, and synthesizing market research.

    You coordinate the efforts of your research team and ensure all our projects move forward according to their timelines. You collaborate with key stakeholders across the business for research development and drive cross-departmental projects for our service improvement.

    Responsibilities
    Lead research development projects to improve or develop our services and programs

    • Conduct and synthesize market research from online or internal sources
    • Communicate and collaborate with key stakeholders for research development
    • Lead the efforts of the Research Team and quality check all research output
    • Oversee project timelines and deliverables

    Who We Are Looking For?

    We are looking for someone with excellent English skills who can collaborate with key stakeholders across the business and lead research development projects. You need to be a natural leader to direct the efforts of the research team, while being detail-oriented to validate the quality of research output.

    You need to be independent and proactive to move projects forward with the goal of improving our existing services and developing new services that we offer our clients.

      Marketing Associate

      Marketing Department (Branding)

      Locations: CEB

      Marketing Associate

      As the Marketing Associate, you will be responsible for handling internal marketing communications and help out in producing marketing materials for sourcing. Must be able to curate and write captions as a support to the lead writer. 

      Responsibilities: 

      • Will be in-charge of all internal creative demands including but not limited to posters for engagement activities, presentations, and tech support for online events.
      • Will be responsible for internal branding QA; making sure all departments are following the brand guidelines and restrictions
      • Must be able to handle multiple projects and schedules simultaneously.
      • Know current trends across media and the industry.

      Qualifications: 

      • Has a good eye for design and strong technical skills in design softwares like Adobe Photoshop and Adobe Illustrator
      • Excellent verbal and written skills 
      • Excellent research skills and marketing knowledge
      • Assist in procuring marketing assets (photos,retouching images)
      • Able to brainstorm and work well with teams but can work with little supervision
      • Has a strong grasp of branding and marketing concepts

        Content Writer

        Marketing Department (Branding)

        Locations: ILO | BCD | RXS | CEB

        Content Writer

        As the Content Writer, you curate and write content for all our marketing platforms to develop and enhance our local employer brand in the Philippines. You oversee all the written material on our websites, social media platforms, and public material that we release.

        You also QA all branding material and written content, ensuring all departments comply with branding guidelines and all communication is aligned.

        Responsibilities

        • Curate and write content for all our local marketing platforms (digital and physical)
        • QA all branding material and written content, ensuring all departments and communication comply with branding guidelines
        • Provide on-hand support on local marketing initiatives
        • Research and stay updated on current trends across media and the industry
        • Develop and solidify our local employer brand

        Qualities

        • Excellent English communication – both verbal and spoken
        • Creative thinker and able to proactively communicate ideas
        • Capable in handling multiple projects and schedules simultaneously
        • Excellent collaborator
        • Proactive and reliable – can work independently with minimal supervision
        • Has a strong grasp of branding and marketing concepts
        • Excellent research skills and marketing knowledge

          Multimedia Specialist

          Marketing Department

          Locations: ILO | RXS | BCD| CEB

          Multimedia Specialist

          As the Multimedia Specialist, you edit, assemble, and/or develop various multimedia content into a suitable and finished product ready for publication. You collaborate with the Marketing Team to understand the desired output and produce creative multimedia output aligned to marketing goals.

          You create graphics and animations or edit photo/video footage. You maintain the database for all of our digital multimedia assets, while proactively creating more assets in anticipation of future requirements.

          Responsibilities:

          • Collaborate with the Marketing Team to understand needs and desired output
          • Edit audio/video footage and photo output according to requirements
          • Create graphics and animations for use in any marketing asset
          • Develop visual concepts and themes for marketing campaigns

          Qualities:

          • Excellent communication skills and highly collaborative
          • Proactive and independent – can deliver with minimal supervision
          • Good attention to detail and highly organized
          • Creative and able to communicate ideas

            Search Engine Optimization Specialist (On-Page SEO)

            Marketing Department

            Locations: ILO | RXS | BCD| CEB

            Search Engine Optimization Specialist (On-Page SEO)

            The Search Engine Optimization (SEO) Specialist is one of the key drivers in our digital marketing strategies. You conduct data analysis on our website metrics and external data, ensuring that our digital media conform to SEO best practices. You recommend and implement improvements to our websites, collaborating closely with the Marketing team to align our strategies with proper search engine optimization.

            Responsibilities:

            • Develop and implement off-page and on-page SEO strategies.
            • Collaborate with the Marketing Team in developing strategies for our digital media
            • Monitoring and reporting key website metrics such as keyword ranking, impressions, bounce rate, and conversion rate.
            • Analyzing data from Google Analytics and Search Console.
            • Formulate digital marketing strategies based on data analytics
            • Developing paid advertisement campaigns as required
            • Overseeing website design changes and ensuring it conforms with SEO best practices.
            • Stayin latest trends on SEO and implementing new strategies whenever needed.

            Qualities:

            • Good English communication skills (written and spoken)
            • Has the ability to work well in a collaborative environment as well as independently
            • Keen to details and capable in data analysis
            • Strong background in SEO – with excellent track record of SEO campaigns

              Creative Design Assistant

              Marketing Department

              Locations: ILO | RXS | BCD| CEB

              Creative Design Assistant

              As the Creative Design Assistant, you support and collaborate with the marketing team in conceptualizing, designing, and quality-checking marketing deliverables.

              You oversee the creative direction of our marketing projects, ensuring that style and artistic quality are tied together well. Your creative input will be required in ensuring that the aesthetics of our websites, newsletters, and media output are in line with our branding. You also play a major role in conceptualization by providing sketches and developing concept designs for our marketing projects.

              Responsibilities

              • Conceptualize and provide moodboards to help distinguish the creative direction
              • Oversee overall coordination in terms of style, artistic quality being tied together well
              • Provide assistance and oversee aesthetics on webpages
              • Provide rough sketches and develop concept designs (e.g websites, documents, presentations, videos)
              • Collaborate with the graphics team in organizing and controlling project activities; current state of the project

              Qualities

              • Excellent English communication – both spoken and written
              • Outgoing and extroverted – able to confidently share ideas
              • Creative thinker and a natural problem solver
              • Strong collaboration skills
              • Organized and can properly prioritize tasks
              • Willingness to learn and open to constructive criticism – able to reiterate quickly
              • Proactive and can work independently with minimal supervision

                Video Production Specialist

                Marketing Department

                Locations: ILO

                Video Production Specialist

                As the Media Production Specialist, you lead the production process of our video projects for our marketing campaigns in the US. You collaborate with the Marketing Team in conceptualizing and planning shoots, including storyboarding, casting, and shoot logistics. You also secure the required equipment and conduct video shoots on location, acquiring the footage we need for our projects.

                You manage the repository of footage and B-rolls, ensuring that we have usable footage for current and future video projects.

                • Collaborate with the marketing team in planning for media production needs, including conceptualization, storyboarding, casting, and logistics
                • Direct and coordinate all aspects of shoots, from preparation to implementation
                • Set up and conduct various types of shoots at different locations to acquire footage for video projects
                • Proactively brainstorm and conceptualize video shoot ideas for marketing campaigns
                • Maintain the video repository and acquire B-roll footage as necessary

                Attributes you need to be successful:

                • Excellent English communication (written and verbal)
                • Capable personality to lead and coordinate all aspects of a video shoot
                • A knack for visual storytelling
                • Organized and adherent to project timelines
                • Proactive and confidently shares ideas for video conceptualization
                • Cross-cultural sensitivity

                Qualifications: 

                • Graduate of Mass Communications, Multimedia, Visual Communication Arts, or equivalent.
                • At least 2 years of relevant professional experience in planning and implementing video projects.
                • Experience in handling professional video equipment (DSLR, video camcorders, lightboxes, etc)
                • Knowledge of Adobe Premiere Pro and other video editing software

                Must be based in Iloilo City or willing to relocate to Iloilo City

                  Videographer – Photographer

                  Marketing Department

                  Locations: ILO | BCD | RXS | CEB

                  Videographer – Photographer

                  As our full-time Videographer/Photographer, you will be our primary person for cinematography, planning and implementing our video and photoshoot projects. You need to be proficient in BOTH photography and videography.

                  Your main task is to set up and conduct shoots at different locations and around different cities; some of which include set designs, lighting setup, outdoor shoots, and formal photoshoots. Success in this role comes from the amount of shooting that you do. You will also be planning and coordinating all of the resources needed for the shoots and be present on location to shoot all of the footage and photos required for our marketing projects. 

                  Beyond video and photoshoots, you will also need to be proactive in conceptualizing ideas by collaborating with your marketing team members to brainstorm shoot ideas that we can use in our marketing collateral.

                  This role is full-time.

                  Responsibilities: 

                  • Collaborate with the marketing team members and understand media production needs
                  • Plan and review resources required for shoots (scripts, casting, location, crew, and equipment)
                  • Direct and coordinate all aspects of the shoot, from preparation to implementation.
                  • Set up and conduct various types shoots at different locations 
                  • Collaborate with the Editor in the production’s post-process.
                  • Proactively brainstorm and conceptualize media shoot ideas for our marketing campaigns.
                  • Maintain the directory of all B-roll footage.

                    Client Services Officer

                    Client Services Department

                    Locations: ILO | BCD | RXS | CEB

                    Client Services Officer

                    As a Client Services Officer, you need to have excellent communication skills (written, listening, and verbal) and be able to converse with Americans. To keep the clients’ trust, you need to collaborate with different types of people and have strong interpersonal skills. Diplomacy and the ability to mediate conflict resolution are essential skills for this role. You also need to be comfortable with public speaking, as the role requires presentation skills to conduct verbal briefings. 

                    Responsibilities: 

                    • Provide client support services in an accurate and timely fashion
                    • Build and maintain positive & productive relationships with clients
                    • Plan, organize, and collaborate with other departments to ensure delivery of client requests
                    • Ensure compliance with the policies and procedures as specified by the client
                    • Adhere to and/or recommend modifications on the Service Level Agreement with the client
                    • Collaborate  with the Services Department to address client requests and troubleshoot issues
                    • Develop process improvements to enhance service efficiency and effectiveness
                    • Regularly and proactively communicate with existing clients to ensure continued satisfaction

                      Enterprise Account Manager

                      Client Services Department

                      Locations: ILO | BCD | RXS | CEB

                      Enterprise Account Manager

                      As the Enterprise Account Manager, you oversee and maintain the relationships with our key enterprise clients. You will act as their partner by monitoring the quality of our service delivery and working with these clients to identify their business needs that we can address through new services. 

                      In addition to getting client-based feedback for product development, you will need to be proactive in recommending other services that we can offer our enterprise clients with the intention of enhancing our existing service portfolio with them. You collaborate with the Services Team through monitoring our staff’s performance—identifying gaps and recommending upskill training as needed by the clients.

                      Responsibilities: 

                      • Oversee the relationships with our enterprise accounts
                      • Monitor the quality of our service delivery with our enterprise accounts.
                      • Prioritize and deliver a premium customer service experience (e.g. identifying high-level requirements – resources, equipment and skills)
                      • Work with our enterprise clients to identify their business needs and develop plans to address them with services that we can offer.
                      • Communicate with the services team to ensure compliance with policies and procedures in meeting client requirements
                      • Ensure both the company and clients adhere to contract terms
                      • Collaborate with the training team and/or services team for client-based feedback on upskills training for staff
                      • Study competition to find new ways to gain and retain enterprise clients

                            Client Service Executive

                            Client Services Department

                            Locations: ILO | BCD | RXS | CEB

                            Client Service Executive

                            The Client Service Executive is a senior level role that involves collaborating with the relevant departments to better address client needs, and providing regular updates to higher management. You deliver a sophisticated and high quality client experience during the billing process, representing the quality of services we provide them. You also analyze and resolve any billing and payment issues.

                            • Analyze and resolve billing related issues with clients
                            • Deliver high quality customer service to our clients during the billing process
                            • Provide amendments to billing as necessary, depending on the Service-Level-Agreement with clients
                            • Maintain an accurate record of all existing and potential clients
                            • Ensure that the correct terms of sale are entered into the client database to prevent avoidable billing issues

                             

                            Attributes you need to be successful:

                            • Excellent communicator
                              • Can handle complexity of billing communications
                              • Excellent at email communication
                            • Adept at collaborating using remote work tools
                            • Skilled at negotiation and a capable influencer
                            • Empathetic with a high level of Emotional Intelligence
                            • Customer-oriented attitude with a knack for relationship-building
                            • Cross-cultural sensitivity
                            • Detail-oriented and comfortable around numbers

                             

                            Qualifications

                            • College graduate
                            • At least 5 years working directly with clients in the BPO industry (B2B setting)
                            • Experience in supporting client services
                            • Knowledge of Customer Relationship Management (CRM) software

                                  HR Officer

                                  HR Department

                                  Locations: ILO

                                  HR Officer

                                  As the HR Officer, you are responsible for managing every aspect of the employment process, you are expected to be knowledgeable with employment legislation, display excellent organizational skill and ability to multitask in a fast paced environment. The following are your tasks:

                                  Employee and Labor Relations:

                                  • Serve as focal point of advice, problem resolution and facilitation related to employee issues and relations, performance management, employee discipline
                                  • Works with Managers/Supervisors in managing the company’s disciplinary action procedure
                                  • Providing counseling on policies and procedures

                                  Administrative Management:

                                  • Monitoring employee performance
                                  • Implementing systematic staff development procedures
                                  • Communicating with staff about issues affecting their performance
                                  • Ensuring accurate and proper record-keeping of employee information
                                  • Secure equipment to new hires

                                  Engagement and Retention: 

                                  • Recommend and follow through HR engagement ideas and activities 
                                  • Spearhead activities and other engagement projects 
                                  • Evaluate effectiveness and provide necessary recommendations

                                    Workforce Allocation Officer

                                    HR Department

                                    Locations: ILO | RXS | BCD | CEB

                                    Workforce Allocation Officer

                                    As the Workforce Allocation Officer, you organize the existing workforce in operations and fill the gaps caused by natural workforce changes, such as promotion and resignation. You ensure that our clients get the staff they need with the right skills to fulfill our service delivery.

                                    You supervise the existing workforce who are yet to be profiled with a client. You support their individual capabilities and professional growth and provide coaching and training to these staff as needed.

                                    Responsibilities

                                    • Collaborate with different departments, especially Recruitment and Sales, for allocating suitable staff according to client needs
                                    • Monitor team performance and manage attendance, leave requests, and disciplinary sanctions as needed
                                    • Provide support to team members through mentoring, coaching, and training
                                    • Collaborate with the Learning Department for forecasted training needs
                                    • Proactively analyze existing processes and recommend improvements as necessary

                                    Qualifications

                                    • College Graduate – preferably in healthcare (RN, Nursing, or Allied Health) or in management.
                                    • At least 1 year experience in a mentorship or leadership role.

                                      Process Documentation Specialist

                                      HR Department

                                      Locations: ILO | RXS | BCD | CEB

                                      Process Documentation Specialist

                                      The Process Documentation Specialist oversees the maintenance and storage of all the internal knowledge of the company. In this role, you will be responsible for the day-to-day operation and management of the HR Umbrella Dashboard, process flow and  collaborating with different departments to document our business processes into the platform. 

                                      You will need to have a solid understanding of the key stakeholders’ needs to coordinate the efforts of central content owners, ensuring that the Dashboard supports their requirements. 

                                      Responsibilities

                                      • Ensure that digital documentation for all internal information and processes across all departments are accounted for and up to date.
                                      • Collaborate with and coordinate the efforts of central content owners.
                                      • Monitor Management Dashboard / report on key performance indicators (KPIs)

                                      Qualifications

                                      • Graduate of any 4 year course.
                                      • At least 1 year experience using Content Management Systems or ERP systems (SAP Business One, NetSuite, or similar).
                                      • Experience working with process design, compliance, and documentation.
                                      • Basic understanding of the components of common web technology (HTML, CSS, Javascript). Experience in web development can be a plus.
                                      • Expert Proficiency with MS Office Applications, including word-processing, spreadsheet, and presentation software. Knowledge of Google Suite is a plus.

                                        Training & Development Specialist

                                        HR Department (Training)

                                        Locations: ILO | RXS | BCD | CEB

                                        Training & Development Specialist

                                        As the Training & Development Specialist, you plan and implement training programs for our employees – ensuring that these programs are both engaging and bring value to their professional development. You identify the training needs of employees and develop modules that are accessible to those that need them.

                                        You oversee the end-to-end process of training & development and work closely with department heads to provide training support where necessary.

                                        Responsibilities:

                                        • Assess training needs of the business, including both technical skills and soft skills.
                                        • Create training plans and develop modules based on business needs
                                        • Deliver training sessions to employees
                                        • Monitor employee performance post-training and provide support/coaching where necessary.
                                        • Maintain monthly training reports

                                        Qualities:

                                        • Excellent English communication (written and verbal)
                                        • Charismatic and extroverted with a magnetic personality
                                        • Highly adaptable and resourceful
                                        • Very good interpersonal skills with the ability to build relationships
                                        • Creative and strategic, with very good research skills
                                        • Confident and capable in public speaking, particularly in a virtual environment

                                        Qualifications

                                        • Graduate of BS/BA Education, Business, or related course 
                                        • At least 3 years experience in training & development or leadership development
                                        • Proficient in Google Suite (Documents, Sheets, Slides, Drive)

                                          Information Security & Compliance Officer

                                          IT Department

                                          Locations: ILO | BCD | RXS | CEB

                                          Information Security & Compliance Officer

                                          As the Information Security & Compliance Officer, you will be responsible for overseeing the implementation of the policies & procedures required to comply with data protection laws and ensuring compliance as per contractual obligations with our clients. 

                                          You will be acting as a liaison with our clients, collaborating with Services, and enforcing compliance with data protection policies. Your primary role is to ensure that our data is always secure and our practices adhere to HIPAA regulations by constantly evaluating potential risks and performing security audits.

                                          Responsibilities

                                          • Collaborate with the services department to enforce compliance with data privacy measures, security policies, and HIPAA regulations
                                          • Regularly review and update data protection measures and security procedures
                                          • Granting and ensuring proper user accessibility rights to files and data
                                          • Document security breach incidents and implement measures to minimize recurrence
                                          • Initiate staff training and orientation on data privacy and security
                                          • Review and update data privacy policies as required

                                            Talent Acquisition

                                            Recruitment Department

                                            Locations:  RXS | CEB

                                            Talent Acquisition

                                            As the Recruitment Associate , you are responsible for managing every aspect of the employment process, you are expected to be knowledgeable with employment legislation, display excellent organizational skill and ability to multitask in a fast paced environment. The following are your tasks:

                                            Recruitment:

                                            • Preparing job descriptions, advertising vacant positions, and managing the employment process
                                            • Manages the recruitment and selection process of employees
                                            • Updating the applicant database. 
                                            • Consults with Managers to determine long and short-term staffing needs

                                            What is a

                                            VMA?

                                            Our VMAs or Virtual Medical Assistants work as back-office or administrative support for clinics or private healthcare practices in the US.

                                            EMAIL US

                                            JOBS@XILLIUM.COM

                                            ILOILO

                                            3rd Floor, The Crown Bldg.,

                                            Q. Abeto St, Mandurriao,

                                            Iloilo City, Iloilo 5000

                                            BACOLOD

                                            Ground fl. La Luz Bldg.,

                                            Lacson st. Brgy. Banago,

                                            Bacolod City 6100

                                            Cebu

                                            3F, Mango Square Mall,

                                            General Maxillom Avenue,

                                            Cebu City, Cebu 6000

                                            ROXAS

                                            3F, Capiz Government & Business Center,

                                            Fuentes Drive

                                            Roxas City, Capiz 5800

                                            ILO | RXS | BCD | CEB

                                            PHILIPPINES