Careers

Virtual Medical Assistant

US medical doctors need trained healthcare professionals to perform essential back-office tasks. You will work closely with your client doctor, their patients, and on-site clinic staff. You need to have a high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. A regular workday includes patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job. With the ongoing pandemic, work-from-home setups are allowed. You will receive full support from our IT Department and your assigned Account Supervisor.

Virtual Medical Assistant (Allied Health)

As a Virtual Medical Assistant (VMA), you support US-based doctors, nurses, or other healthcare professionals in their clinical practice. You provide various frontline patient services and/or back-office tasks while also providing administrative support to the client’s operations when needed.

You work closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor.

Spanish Speaking – Virtual Medical Assistant (PHRN, USRN or Any Allied Health Graduate)

As a Spanish Speaking  – Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed. 

You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:

• Attend patient communications (via phone or email).
• Gather medical or insurance information.
• Update patient records and safeguard the confidentiality of patient information.
• Manage patient appointments and scheduling.
• Handle administrative tasks (e.g. fax/file management, transcription).

Qualities

• Good English and Spanish communication skills (written and spoken).
• Proactive and able to raise concerns to immediate supervisors.
• Adaptable and can learn quickly.
• Tech-savvy and proficient in using computers.
• Keen to details.

Qualifications

• Registered Nurse or a Bachelor’s Degree in any allied health course (BS Medical Technology, Pharmacy, Public Health, etc.)
• With at least 1 year of experience in a BPO company (preferably but not required).
• Capable in English and Spanish communication (written and spoken).
• Has experience working with Spanish clients.
• Willing and able to work fixed night shifts.

Virtual Medical Assistant (USRN)

We are seeking a Virtual Medical Assistant with an active USRN license to provide exceptional support to our team of doctors. As a Virtual Medical Assistant, you will be responsible for patient communications, updating medical records, managing appointments, handling administrative tasks, and ensuring patient confidentiality.

Responsibilities:

• Communicate with patients via phone and email.
• Update medical and insurance information.
• Manage patient appointments and scheduling.
• Handle administrative tasks and documentation.
• Safeguard patient confidentiality.
• Assist with prescription refills and supply orders.
• Provide patient education and support.
• Complete required paperwork promptly.
• Maintain accurate task documentation.

Qualities:

• Good English communication skills (written and spoken)
• Proactive and adaptable, able to raise concerns to immediate supervisors
• Quick learner
• Tech-savvy
• Detail-oriented, with a keen eye for accuracy

Qualifications:

• Active US Registered Nurse (RN)
• Clinical experience with a focus on gastroenterology is preferred
• Familiarity with triaging processes
• Ability to work remotely and in a hybrid set-up, with a stable internet connection
• Willingness to work in a graveyard shift

Account Manager

As the Account Manager, you oversee and maintain the relationships with our key clients. You will act as their partner by monitoring the quality of our service delivery and working with these clients to identify their business needs that we can address through new services. 

In addition to getting client-based feedback for product development, you will need to be proactive in recommending other services that we can offer our clients with the intention of enhancing our existing service portfolio with them. You collaborate with the Services Team through monitoring our staff’s performance—identifying gaps and recommending upskill training as needed by the clients.

Responsibilities: 

• Oversee the relationships with our accounts
• Monitor the quality of our service delivery with our accounts.
• Prioritize and deliver a premium customer service experience (e.g. identifying high-level requirements – resources, equipment and skills)
• Work with our clients to identify their business needs and develop plans to address them with services that we can offer.
• Communicate with the services team to ensure compliance with policies and procedures in meeting client requirements
• Ensure both the company and clients adhere to contract terms
• Collaborate with other department for special projects and/or operational tasks 
• Works closely with other department heads to ensure all operational, administrative, and compliance functions within the organizations are properly executed

• Collaborate with the training team and/or services team for client-based feedback on upskills training for staff

• Study competition to find new ways to gain and retain clients

Qualifications: 

• Degree: Graduate of Business-related program (or demonstrable result deliverable on complex projects)
• At least 3 years experience in mid-management to senior-management level 
• At least 5 years experience in a client-facing role (BPO industry), preferably with large enterprise accounts.
• Understanding and experience on KPIs, OLAs (internal), SLAs (client)
• Experience in Contract Management
• Proficient in Google Suite applications, especially in Google Spreadsheet
• Project Management Professional (or experienced and had training)

Learning Development Manager

We’re seeking a Learning Development Manager with strong general management skills to join us. The ideal candidate should have excellent people skills, proficiency in spreadsheet management, and outstanding communication abilities. They should be adept at creating project plans, working towards deliverables, and have a quick learning ability. A college degree is required. We also value experience in different fields and prioritize candidates who are structured and capable of organizing multiple people simultaneously without being overwhelmed.

As the Learning Development Manager, you will oversee our company’s catalog of courses for training and skills development. Your role involves taking a visionary approach to content development and collaborating with market researchers and service teams to identify the skills and methodologies needed for the healthcare market. You will lead the team in developing the course catalog, transforming work activities and skills into courses for new employees.

You will also be responsible for recruiting, hiring, and developing a cohesive, high-performing team. You will contribute to the management decision-making process to support the company’s growth.

Responsibilities: 

• Develop and implement the courses catalog
• Collaborate closely with department leaders to design and develop courses
• Manage and lead teams of subject matter experts and researchers
• Evaluate training delivery effectiveness and learning outcomes
• Gather metrics and participate in management team meetings
• Recruit and hire team members
• Coordinate a range of projects for learning and development

Qualifications: 

• College graduate with a 4-year course
• Experience as a Manager is a plus
• Technological learning background is a plus
• Knowledge of effective learning and development methodologies

Learning Systems Administrator

The Learning Systems Administrator is a pivotal semi-technical role responsible for the daily administration and maintenance of our Learning Management System (LMS) and other learning platforms. You will provide Level 1 administrative support to end users, managing user accesses, content maintenance, and conducting basic troubleshooting. Collaborating closely with the Learning Team and department heads, you will oversee and maintain all aspects of the LMS, ensuring a seamless learning experience for all.

• Oversee and maintain all aspects of the Learning Management System (LMS)
• Provide Level 1 support to end-users of our learning systems
• Collaborate with the Learning Team and department heads to upload, organize, and maintain learning content on the LMS
• Establish and optimize usage processes on the learning systems in collaboration with the Team
• Test and maintain course content to ensure a continuous and engaging learning experience for end-users
• Generate and present learning reports and analytics on staff training, development, and performance

Qualifications:

• Bachelor’s degree in Education, Information Technology, or related field
• Proven experience in learning system administration and user support
• Strong understanding of Learning Management Systems and other learning platforms
• Familiarity with e-learning principles, course development, and instructional design
• Excellent problem-solving skills and technical aptitude
• Strong communication and collaboration abilities
• Ability to analyze data and generate meaningful insights

Skills Assessor

The LRC Skills Assessor is responsible for evaluating the learners’ knowledge and capabilities specific to their role’s essential skills. Another major duty of a skills assessor is to create courses in line with the assessments assigned to them. The work involves collaborating with key stakeholders, becoming familiar with relevant tools, and generating new ideas.

Job Responsibilities

• Assess the courses internally created to evaluate the quality for iterative development
• Collaborate with the course developers to implement iterations 
• Research and create skills tests specific to the goal of the assessment
• Create priority courses and work with SMEs to collate content
• Review and score submissions to generate learners’ performance reports
• Meet with assessees to provide instructions and test materials if needed
• Conduct lab sessions with learners to supplement the courses taken
• Navigate the LMS platform to manage tests and submissions

Qualities 

• Excellent English communication skills (written and verbal)
• Must be adept at technology
• Cross-cultural sensitivity
• Able to learn quickly
• Highly proactive and collaborative
• Detail-oriented and well-organized

Client Services Manager

We are looking for a Client Services Manager who loves talking with people and with Americans in particular. We’re looking for someone who thrives in a dynamic, collaborative professional environment, and a fulfilling team that respects and supports each other. Has the hunger for learning and always finds ways to assess the quality of how we are providing services to clients. 

We need someone creative and driven, who can develop lasting relationships with both clients and services teams that are in-front and behind the scenes to make sure we keep the show running.

Working in this company will help you learn the art of influencing others so you can be successful. Become a leader who clearly, confidently, and authentically communicates, motivates, and inspires others.  We also need someone comfortable with numbers and drawing insights from analytics to increase our value to our clients. Having experience in Project management or leadership while working collaboratively and proactively in a diverse team environment is a plus.

If this sounds exciting to you then we want to hear from you. We are expanding and will be recruiting in many provinces. Look for us online and consider a career. It will change your life.

In the end, what we want are good people in a position that they desire and can be successful. What we’ll do is to continually work to get you in a position where you are successful and contribute to the value of the company. 

Responsibilities: 

• Oversee the relationship with customers handled by different teams
• Implement creative ways to improve our customer relationships
• Prioritize and deliver an excellent customer service experience (e.g. identifying high level requirements – resources, equipment and skills)
• Leverage your business acumen to strategically assess and help solve client queries
• Understand key customer individual needs, and create plans to address client’s business needs
• Communicate processes to ensure compliance to the policies and procedures in meeting client requirements at specific time 
• Talk with clients, listen and learn new services they need that we can provide
• Ensure both the company and clients adhere to contract terms
• Develop effective communication platforms between client and services team
• Collaborate with the training team and/or services team for client-based feedback on upskills training for staff
• Study competition to find new ways to retain customers
• Be updated with product developments and improvements to offer new services to clients 
• Collaborate with Sales and Marketing team to develop new services
• Documenting processes and projects 
• Reporting quality of client service delivery to the Executives

Business Development Representative

As the Business Development Representative, you will primarily focus on developing and implementing sales programs. Collaborate with sales teams to identify and develop new sales strategies, manage sales collateral, and apply strong analytical and problem-solving skills. This role extends beyond sales, involving in-depth research, gathering client insights, and collaborating with other departments on research projects to gain a comprehensive understanding of our market and services.

Responsibilities

• Develop and implement sales programs.
• Collaborate with sales teams to identify new sales strategies and initiatives.
• Analyze data and insights to identify sales opportunities and inform decision-making.
• Gather client insights to improve sales strategies and product offerings.
• Collaborate with cross-functional teams for product development.

Qualifications

• College graduate of any 4-year course
• Demonstrate ability to deliver in a professional setting, preferably with experience in a B2B setting with Americans
• Able to lead and contribute in special projects across different departments